Get in Touch With Us
This page explains how to contact the editorial team behind Online Casinos NZ, what we can realistically help with, and where to go instead when your question belongs to a casino operator, a regulator or a support service. Reading the second part first will usually save you a week of waiting for the wrong answer.
We are a research-based comparison publisher. We review New Zealand-facing online casinos, their bonuses, wagering rules, payment options and withdrawal terms. We do not operate casinos, hold player funds, process payments, run verification checks or have any ability to release a withdrawal, reverse a deposit or restore a closed account.
How to reach the editorial team
Email is the only channel we monitor, and it goes to a person rather than a ticket queue. Write to [email protected] and include, where relevant:
- the casino name exactly as it appears on the site you used
- the page on ashproject.org your message relates to
- dates in NZ format (for example 29/09/2026) and any amounts in NZD
- what outcome you are hoping for — a correction, an explanation, or a pointer to the right body
We aim to reply within two to three working days. Corrections that affect a published fact are prioritised over everything else. Please do not send screenshots containing your full account number, identity documents or card details; a description is enough for us to understand the issue.
What we can help with, and what we can't
| Enquiry | Who handles it |
|---|---|
| A bonus term or wagering figure on our site looks wrong | Us — email the page and the figure |
| A withdrawal is delayed or has been refused | The casino's support team first, then its licensing authority or listed dispute service |
| KYC or source-of-funds documents rejected | The casino's verification team — they hold the file, we never see it |
| You want a bonus honoured or a balance reinstated | The casino only; we have no commercial authority over any operator |
| Self-exclusion, deposit limits or blocking software | The casino's responsible gambling settings, plus the NZ support services below |
| Suggesting a casino, game type or payment method we should cover | Us — we read every suggestion, though we cannot promise coverage |
How we make money, in plain terms
Some of the casino listings on this site carry affiliate links. If you open an account through one, we may receive a commission from the operator. That payment comes from the casino's marketing budget, not from your balance, and it does not change your terms.
Commission does not buy a position. Our rankings come from documented terms — wagering multiples, cashout caps, withdrawal limits, payment availability for NZD accounts and licensing disclosures. If a brand pays us and its terms are poor, it ranks poorly or is not listed. If you believe a ranking looks commercially influenced, say so in an email and we will explain the reasoning behind it or correct it.
Contacting the casinos we list
Every operator below runs its own support channels, usually live chat and email, and those are the only routes that can act on your account. A few notes on what each is known for, and where readers most often need to follow up. Bonus figures are the operators' advertised headline offers, not amounts you are likely to receive.
LuckyDreams
Our highest-rated listing at 10.0, largely because its welcome package is structured across several deposits rather than loaded into one, which spreads the qualifying spend. The advertised offer is up to $10,000 plus 500 free spins — "up to" means the maximum across the full package, available only if you deposit the maximum at each stage. Free spins are typically released in daily batches on nominated pokies, and both the match funds and the spin winnings carry wagering before withdrawal. Limitation: large multi-stage packages are the easiest to misread, and readers contact us most often after assuming the full $10,000 applies to a first deposit. Check the per-stage caps before you commit anything.
VegasNow
Rated 9.9. Listed for a broad pokies and live-dealer catalogue that suits players who want table games as well as slots. Advertised welcome offer: up to $8,000 plus 500 free spins across staged deposits, with the usual wagering, maximum bet limits while a bonus is active, and expiry dates. Limitation: bonus-active maximum bet rules are strictly enforced at sites of this type, and a single oversized spin can void a balance — that is the most common contact reason we see for casinos in this bracket.
LetsLucky
Rated 9.9. A smaller headline offer — $4,500 plus 300 free spins — which in practice often means a more achievable qualifying spend than the four- and five-figure packages elsewhere on the list. Limitation: a lower advertised ceiling is not automatically better value; if the wagering multiple or cashout cap is high, the smaller package can still be harder to clear. Compare the multiple and the maximum withdrawable bonus winnings side by side, not the headline number.
Just Casino
Rated 9.9, advertising up to $5,000 plus 400 free spins. Included for a middle-ground package that sits between the modest and the very large offers. Limitation: as with all listings here, free spin winnings are usually capped separately from the deposit match, so the two parts of the offer need reading as two sets of terms.
Others we list — LuckyOnes (up to $20,000 + 500 free spins), Lukki (up to $4,000 + 300 free spins), Play FashionTV (up to $25,000 + 500 free spins), Kingdom Casino (600% up to $19,000), Betrepublic (250% up to $3,000 + 200 free spins) and 22bet (100% up to € / $ 122) — all advertise conditional packages. In every case the percentage and the ceiling are advertising; the wagering requirement, the maximum bet while wagering, the expiry window and the cashout limit decide what the offer is worth.
Questions about money, fees and timing
We cannot see your transactions, but we can explain how the mechanics usually work so you know what to ask the operator.
- Getting started — there is no charge to hold an account. The cost of taking part is the minimum deposit, commonly around $10 to $30 NZD, plus whatever qualifying spend a bonus demands.
- Paying in — debit cards are the most widely accepted route for New Zealanders. Credit cards are refused by some operators and some NZ card issuers block gambling transactions outright. Bank transfer and e-wallets are common; POLI is offered at some NZ-facing sites but availability changes, so confirm it on the cashier page rather than assuming. PayPal is rarely available to New Zealand players at offshore casinos.
- Getting paid — withdrawals normally return to the method you deposited with. E-wallet payouts are usually the quickest, card returns slower, bank transfer slowest. Every advertised timeframe starts after the operator approves the request, not when you click the button.
- Limits and fees — minimum withdrawals, daily and monthly caps and any processing fee are set per operator and stated in its terms. Currency conversion is a real cost if the account is not held in NZD.
- Verification — identity checks, and sometimes source-of-funds checks on larger sums, are a legal obligation for licensed operators. Submitting documents early is the single most effective way to avoid a payout delay. Neither we nor anyone else can guarantee a withdrawal.
Game questions we can answer
If you are writing to ask what a term means, these are the areas we cover in our guides: pokies and online slots, including volatility and published RTP figures; progressive jackpots and how the prize pool builds; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human croupier; and the software providers behind them. We can explain how random number generators are tested and what an RTP percentage does and does not tell you about a single session. We cannot tell you which game will pay, and we do not publish game counts we have not verified.
Most of these operators also run product lines beside the casino — sportsbooks, esports markets, virtual sports and in some cases poker rooms. Those sit under separate terms: sports bonuses use different qualifying odds rules, and casino wagering usually cannot be cleared on sports bets. If your enquiry concerns a sportsbook balance, say so, because the operator's support routes those separately too.
Legal standing, eligibility and where complaints go
New Zealand's Gambling Act 2003 makes it an offence to operate a remote interactive gambling service from within New Zealand, with limited statutory exceptions. It does not prohibit New Zealand residents from using overseas-based gambling websites. The practical consequence is that the casinos listed here are licensed offshore, not by a New Zealand authority. Accepting NZ customers and being authorised by a New Zealand regulator are not the same thing, and no site on this list holds a New Zealand licence.
That matters for complaints. Your escalation path runs through the operator's own procedure first, then the authority named in its licensing footer, and then any independent dispute service that authority recognises. New Zealand's Department of Internal Affairs regulates domestic gambling; it does not adjudicate individual disputes with offshore operators. Note also that a new licensing regime for online casino operators in New Zealand has been legislated for, so the position is changing — verify an operator's current status before you rely on it. Position as at 29/09/2026.
Eligibility: you must be of legal age and resident in a jurisdiction the operator accepts. Availability of individual sites, payment methods and bonus offers varies, and an offer advertised internationally may not be open to a New Zealand account. Winnings are generally not taxable for recreational players in New Zealand, but if gambling forms part of your income you should take your own advice.
If gambling has stopped being a pastime
Please do not email us for crisis support — we are a publisher and cannot respond quickly enough to be useful. In New Zealand, the Gambling Helpline is available free, 24 hours a day, on 0800 654 655, or by texting 8006. Free face-to-face counselling is available through the Problem Gambling Foundation of New Zealand. Every licensed operator must offer deposit and loss limits and self-exclusion in the account settings; third-party blocking software can restrict gambling sites across your devices. Gambling is entertainment with a cost, never a way to earn or to fix a shortfall.
Corrections and how to flag one
- Note the page URL and the exact wording you think is wrong.
- Tell us what you believe the correct position is, and where you saw it — an operator's terms page is the strongest evidence.
- Email it to us with "Correction" in the subject line.
- We check it against the operator's published terms, amend where we agree, and reply either way.
Terms move faster than any review site can track, which is why we date our checks and why reader reports genuinely matter. Our last full fact-check of the listings on this site was 29/09/2026, and the offers above are as advertised at that date.
If you are still deciding where to start rather than needing to reach us, the comparison pages are the better use of your time — begin with the terms, not the headline figure. Readers looking at UK-facing alternatives outside the self-exclusion scheme can also see our overview of non-GamStop casinos. Otherwise, send your question through and we will get it to the right place.